Service Area Manager UK

WHY YOU WOULD CHOOSE AB

In AB we work in a multicultural context with over 1,000 employees in offices in 20 countries around the world between Europe, North America and South America. Our commitment is to continue to look for a better way to write our future in an even more sustainable way, involving all our partners and starting from the desire to establish a relationship with the candidate that respects diversity, equity, through a recruiting process free from prejudice and discrimination.

Sustainability is not only our core business but also our way of working. We have technologies and software that allow us to optimize the time and effort of the selection process by allowing the constant updating of applications and that improve the "candidate experience", a process of mutual knowledge in which the candidate expresses his or her professional and personal ambitions that the Talent Acquisition experts match with the company's professional opportunities, to immediately establish a transparent relationship of comparison and orientation.

YOUR CHALLENGES

The Service Area Manager is responsible for the activities of ordinary and extraordinary maintenance of a group of plants located on the basis of geographic considerations and numerical complexity. He coordinates and controls a team of Service Technicians, manages the procurement of materials, check the billing and he is the main reference point for the customers.

MAIN RESPONSABILITIES

Service Sales Areas:

• Manage customer relationship to ensure client retention and growth in the area assigned, for example, performing sales calls or traveling to Customer sites and speaking/negotiating with customers on existing or new potential contracts

Service Operations Supervision:

• Schedule and manage manpower, materials, equipment and tools to ensure that customer requirements are fulfilled
• Coordinate with the Control Room the resolution of complicated mechanical, software and electrical issues
• Verify timely completion of service request and reports
• Manage warranty issues
• Maximize quality of service and productivity
• Monthly monitor the invoice process
• Validate forecast emergency parts to maintain in the warehouse based on the engine fleet
• Based on underwritten contract, forecast the required parts for future preventive maintenance activities
• Supervise and coordinate the Field service Technicians activities

People Management:

• Guarantee the professional growth of the Field Service Technicians team
• Manage Technicians’ Time/OT hours, holidays and time off in work schedule
• Manage Training for Technicians (AB and GE along with Safety training requirements)

WHY WE WOULD CHOOSE YOU

• You have an Electro-mechanical background
• You are fluent in English
• You have previous experience in maintenance management of complex equipment in Industrial or Energy Sector
• You have excellent organizational and communication  skills
• You are a strong problem-solving oriented person
• You are able to solve operative issues in the field if required
• You are available to travel for site inspections to clients throughout the UK Market

Thanks for your application