Regional Service Manager West Europe

WHY YOU WOULD CHOOSE AB

In AB we work in a multicultural context with over 1,000 employees in offices in 20 countries around the world between Europe, North America and South America. Our commitment is to continue to look for a better way to write our future in an even more sustainable way, involving all our partners and starting from the desire to establish a relationship with the candidate that respects diversity, equity, through a recruiting process free from prejudice and discrimination.

Sustainability is not only our core business but also our way of working. We have technologies and software that allow us to optimize the time and effort of the selection process by allowing the constant updating of applications and that improve the "candidate experience", a process of mutual knowledge in which the candidate expresses his or her professional and personal ambitions that the Talent Acquisition experts match with the company's professional opportunities, to immediately establish a transparent relationship of comparison and orientation.

YOUR CHALLENGES

The Regional Service Manager, reporting directly to the COO, translates and implements the company's strategy within the designated geographical area, managing both operationally and technically the team under their supervision. The primary objective is to develop and maximize the potential of the assigned region, aiming to achieve the best possible outcomes in terms of performance, customer satisfaction, productivity, and effectiveness in control. This role primarily encompasses managerial responsibilities, emphasizing both implementation and oversight

You'll work in the Italian headquarter in Orzinuovi (Bs - Italy) to manage the Service Area for Spain, France, UK AB branches in cooperation with the local General manager for the following main activities: 

• monitoring the projects within the area to validate and/or update the maintenance plan to be shared with the sales department in structuring the Service offer.
• Manages Hand Overs with Sales regarding the service level to be delivered, with AB Impianti and Commissioning for new installations.
•  Ensures full compliance with safety conditions in the installations by interfacing with Health & Safety to receive directives and propose improvements.
•  Supports the local service area managers in interfacing with central functions (Purchasing, Warehouses, Fleet Management, Tool Management, Inventory Optimization, ICT) to resolve issues
• Maintains relationships with clients in their area through periodic meetings, measures their satisfaction, identifies any needs, and the best business opportunities.
• Manages customer claims regarding performance, availability, and general complaints, adhering to required
• Oversees the Performance Management cycle for Service Area Managers and technicians of each area
• Identifies the need for new resources, manages respective requests, acknowledges and approves temporary or permanent Job Rotations for technicians
• Assists the COO in constructing the Region’s budget.

WHY WE WOULD CHOOSE YOU

• You have an Engineering Degree 
• You have more than 10 years of experience in Service Maintenance or Service Management in industrial sector (preferably in Energy-power generation field)
• You have experience in people management
• You are Italian mother tongue and fluent in English
• You are looking for a job in a multicultural context, based on the relationship with the customers and high quality standards of product performance and services we offer
• you are looking for a structured, organized environment that invests in people and their skills

Thanks for your application