Junior Service Manager - Biogas & Biomethane Plants

WHY YOU'LL CHOOSE AB

We work in a multicultural context with over 1,200 employees i in 20 countries around the world in Europe, North America and South America.

Our commitment is to continue to look for a better way to write our future in an even more sustainable way, involving all our partners and starts from the desire to establish a relationship with the candidate that respects diversity and equity, through a process of recruiting free from prejudice and discrimination

Sustainability is not only our core business but also our way of working.

We have technologies and software that allow us to optimize the time and effort of the selection process by allowing the constant updating of applications and that improve the "candidate experience", a process of mutual knowledge in which the candidate expresses his/her professional and personal ambitions which Talent Acquisition experts match the company's professional opportunities to immediately establish a transparent relationship of comparison and orientation

YOUR CHALLENGES

You'll be part of the Mexican Service Team and you'll be responsible of the following activities:

• Interface with the customer and prepare the weekly calendar of routine maintenance working, schedule the extraordinary maintenance, update the annual calendar of maintenance activities (Minor and Major), also carrying out the analysis of inventories;
• Be responsible for the entire process of analysis and verification of the oil;
• Verify the closing of the working orders;
• Monitor the opening and status of tickets open in relation to the control room;
• Periodically check the Plant Performance Reports on Power BI (for example, but not limited to: plant performance and availability, Tiny connectivity, oil analysis);
• Manage warranty issues in coordination with the warranty structure in Italy;
• Maximize service quality and productivity;
• Validate forecast of emergency parts (considering the number of engines) to keep the warehouse fullfilled;
• Monitor the implementation and development of SAP;
• Prepare the reports for the clients;
• Check and approve the timesheet of the technicians (working hours, overtime and holidays);
• Ensure the professional growth of technicians;
• Manage customer relationships to ensure customer retention and growth in the designated area, for example by making sales calls or traveling to Customer sites, and speaking/interacting on new contracts or existing contracts;
• Support in sales of service contracts in the LATAM market;
• Be financially responsible for the service work and the operational budget objectives of each plant.

WHY WE WOULD CHOOSE YOU

• You have technical/energy studies
• You already have acquired professional experience in customer service and manage clients/suppliers relationship
• You have experience in maintenance
• You have good communication and negotiation skills
• You are able to manage a team
• you are looking for a dynamic working context, in which to express your technical and organizational skills
• you are looking for an opportunity to grow professionally from a technical and managerial point of view
• you are available to travel throughout Mexican Business Area to meet clients and colleagues (about 25% of the time)
• You can speak English

Thanks for your application

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AB Team Talent Acquisition