Service Area Manager South Germany, Austria & Switzerland

WHY YOU WOULD CHOOSE AB

In AB we work in a multicultural context with over 1,000 employees in offices in 20 countries around the world between Europe, North America and South America. Our commitment is to continue to look for a better way to write our future in an even more sustainable way, involving all our partners and starting from the desire to establish a relationship with the candidate that respects diversity, equity, through a recruiting process free from prejudice and discrimination.

Sustainability is not only our core business but also our way of working. We have technologies and software that allow us to optimize the time and effort of the selection process by allowing the constant updating of applications and that improve the "candidate experience", a process of mutual knowledge in which the candidate expresses his or her professional and personal ambitions that the Talent Acquisition experts match with the company's professional opportunities, to immediately establish a transparent relationship of comparison and orientation.

YOUR CHALLENGES

The Service Area Manager ensures the correct adoption of Service policies and activities his/her area, training, managing and supporting the assigned Field Service Technician Team to guarantee quality and timeliness of the service provided, with the aim of ensuring total customer satisfaction and loyalty, in compliance with company guidelines and with the utmost attention to times and costs. Currently in the area there are 15 active plants (8 biomethane) in Bavaria, Baden, Saarland Rhineland, Hesse, Thuringia Saxony areas

MAIN RESPONSIBILITIES

ORGANISATION

• Interfacing with the customer and in agreement with the RSM, he/she prepares and updates the weekly calendar of routine maintenance, schedules the extraordinary maintenance, updating the annual calendar of maintenance activities (Minor and Major), also carrying out the analysis of inventories with the request to open the necessary Service Orders.
• He/she is responsible for collecting information and data for the correct operation of the plant and the preservation of components (e.g. tower water analysis, boilers, SCR).
• Coordinates operational activities in the field, manages the assignment and allocation of technicians for the correct distribution of resources, ensuring a consistent allocation of activities, based on the skills of the technicians, appoints the maintenance officer.
• He/she is available by phone for critical situations that require involvement with the customer.

PEOPLE MANAGEMENT

• Meets with team members in his/her area 
• Follows the Performance Manageme Proposes targets for resources in his/her area.
• Share with RSM and HRBP any critical issues related to the his/her team members.
• Ensures the development of technical skills suitable for the role
• Participates in the process of selecting new resources by evaluating the technical skills of candidates in the field.

CUSTOMER MANAGEMENT

• Maintains relationships with customers in the area, meeting with them periodically
• Knows and applies the details of contracts and the objectives of the provision of services.
• Manages critical customer situations as a technical and management point of contact, in coordination with RSM.
• Carries out periodic audits at customer sites and issues specific reports 
• Supports the drafting of offers by the sales office with Maintenance Engineering, indicating the spare parts and the timeframes for activities to the operation support team.
• Ensures that the state of the sites complies with company standards.

ADMINISTRATIVE MANAGEMENT

• Verifies multi-annual and rate-based invoices
• Collects the plant hours and updates the hours-engine in SAP for engines without a connection (for which, moreover, he/she undertakes to restore or establish a connection).
• Verifies the technician hours entered and approves them.

WHY WE WOULD CHOOSE YOU

• Experience in power plants – energy sector (RNG, CHP, biogas, biomethane plants)
• Technical background and strong technical competencies (mechanical, electrical….)
• Experience in people management and leadership
• Good communication skills (relationship with customers and colleagues)
• German mother tongue and good English are mandatory
• Availability to travel in the assigned area
• Flexibility and availability on call