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Recruiting - Service Area Manager

Country:  FR
Company:  AB Energy France S.a.r.l.
Location: 

France, Unione europea, FR, 44000

WHY YOU WOULD CHOOSE AB

In AB we work in a multicultural context with over 1,500 employees in offices in 22 Countries around the world between Europe, North America, South America, Asia and Oceania. Our commitment is to continue to look for a better way to write our future in an even more sustainable way, involving all our partners and starting from the desire to establish a relationship with the candidate that respects diversity, equity, through a recruiting process free from prejudice and discrimination.

Sustainability is not only our core business but also our way of working. We have technologies and software that allow us to optimize the time and effort of the selection process by allowing the constant updating of applications and that improve the "candidate experience", a process of mutual knowledge in which the candidate expresses his or her professional and personal ambitions that the Talent Acquisition experts match with the company's professional opportunities, to immediately establish a transparent relationship of comparison and orientation.

YOUR CHALLENGES

ORGANIZATION

  • Interfaces with customers and, aligned with the RSM, prepares and updates the weekly routine maintenance schedule with FSS, plans extraordinary maintenance, updates the annual Minor/Major maintenance calendar, and analyses inventories to request needed Service Orders
  • Activates and collaborates with AB Impianti when required, opening tickets accordingly
  • Manages the full oil analysis process and collects data needed for correct plant operation (e.g., tower water, boilers, SCR)
  • Reviews Control Room reports and plans corrective actions; monitors ticket opening and status
  • Periodically reviews Power BI Plant Performance Reports (availability, performance, Tiny connectivity, oil analysis)
  • Coordinates field activities, assigns technicians based on skills, and appoints the maintenance officer
  • Provides phone support in critical situations and ensures warranty operations follow internal procedures, especially for material returns
  • Ensures FSSs verify equipment condition, correct use, instrument calibration, and safety equipment status, and checks accuracy of APP data
  • Collaborates with Maintenance Engineering on Root Cause Analyses for major issues involving engines or alternators

SAFETY

  • Ensures full compliance with safety procedures for personnel and plants
  • Manages PPE requests and evaluates additional needs
  • Reviews updates to the Risk Assessment Document and proposes integrations when necessary

PEOPLE MANAGEMENT

  • Meets regularly with team members and organises at least two yearly meetings
  • Shares technical–managerial best practices with FSS to support technician management
  • Manages the Performance Management cycle: periodic evaluations, review with RSM, discussion with technicians, definition of targets for FSS/FST, and proposals for bonuses or recognitions
  • Reports team-related issues to RSM and HRBP
  • Ensures proper development of technical skills through training paths and identifies training needs with the RSM
  • Approves overtime and leave for FSS/FST
  • Participates in hiring by assessing technical skills
  • Monitors performance of technicians undergoing confirmation after trial or contractual periods

CUSTOMER MANAGEMENT

  • Maintains customer relationships, meets them periodically, monitors satisfaction, identifies needs and opportunities, and manages major issues as the main company reference in coordination with the RSM
  • Applies contract details and service-level objectives
  • Conducts periodic site audits, issues reports, and alerts customers about non‑compliances (oil quality, missing analyses, gas issues, safety/environment problems, missing connectivity)
  • Oversees documentation for site access
  • Sends annual regulatory obligations per contract terms
  • Supports Sales and Maintenance Engineering in offer preparation, spare part identification, and activity timing
  • Ensures site conditions comply with company standards

ADMINISTRATIVE MANAGEMENT

  • Verifies multi-year and rate‑based invoices
  • Collects operating hours and updates SAP for non‑connected units, working to restore connectivity where needed
  • Reviews and approves technician hours
  • Reads and validates technical reports
  • Checks material and hour counts for each Service Order before closure, focusing on anomalies
  • Collects, verifies, and submits monthly downtime reports to customers

WHY WE WOULD CHOOSE YOU

  • Experience in power plants – energy sector (RNG, CHP, biogas, biomethane plants)
  • Technical background and strong technical competencies (mechanical, electrical….)
  • Experience in people management and leadership
  • Good communication skills (relationship with customers and colleagues)
  • French mother tongue and good English are mandatory
  • Availability to travel in the assigned area
  • Flexibility and availability on call
  • Based or open to be based nearby Nantes area

Thanks for your application

You will be contacted by our Talent Acquisition/ HR Team for further details if your application is aligned to the desired position

Apply now »